Amazon calls about a large unauthorized charge on your account
Caller claims to be Amazon fraud department about a $1,200+ unauthorized purchase. They transfer you to a fake "bank fraud team" who asks you to install remote software to "protect" your account.
Also known as: Amazon impersonation call, Amazon refund scam, fake Amazon fraud department
Already happened to you? Do this in the next few minutes
- 1 Call your bank or card's fraud line right now. Use the number on the back of your card — not any number from the message or caller. Ask them to stop or reverse the payment and freeze the account.
- 2 If you paid by gift card, wire, or an app (Zelle, Venmo, Cash App): contact that company immediately and report it as fraud. Acting fast sometimes recovers the money.
- 3 Report to the FBI at ic3.gov and the FTC at reportfraud.ftc.gov. The sooner, the better.
- ! If you installed any "support", "server", "refund", or remote-access app at their request (AnyDesk, TeamViewer, Quick Support, etc.): disconnect the internet now, then run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
What to do right now
- 1 Hang up and call Amazon directly at 1-888-280-4331 to verify any claim
- 2 Never install software at a caller's request
- 3 Never move money to a 'safe account' — legitimate banks do not ask for this
- 4 If you installed any 'support' or 'server' or 'refund app' or remote-access app at the scammer's request (AnyDesk, TeamViewer, Quick Support, etc.), run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
- 5 Report to the FTC at https://reportfraud.ftc.gov and the FBI's IC3 at https://www.ic3.gov.
Was remote-access software installed?
If a scammer asked you to install AnyDesk, TeamViewer, Quick Support, or any remote-access app, your device may still be compromised.
Run SeraphSecure to detect and remove it →Red flags
- ⚠ Amazon never calls you unsolicited about suspicious orders
- ⚠ You are transferred to a 'bank representative' you did not call yourself
- ⚠ You are asked to install remote-access software (AnyDesk, Quick Support)
- ⚠ You are told to buy gift cards or move money to a 'safe account'